FAQ's stands for Frequently Asked Questions. Here are 7 of the most frequently asked questions we get asked. They are listed below. To find our answer simply click on the link and it will take you to the question and the answer.
Is Pergolas R Us A Franchise?
Do you leave a mess, and damage our garden?
Do you have a list of past customers that can prove
you're a business worth buying from?
Do you guarantee your work?
Do you guarantee your construction time?
For all those people that get 3 quotes.
What to look for when you get your '3 quotes'.
Is Pergolas R Us A Franchise?
Answer: No!
Our business was started in 1993. And we later named
ourselves as 'Pergolas R Us'. We are not a franchise, yet
we agree that it may 'seem' like we are by our name.
Pergolas R Us is a family founded, owned and operated
business. For full details about our business, click on
this link...
About Us Link
We are proudly a family run business, so you can be
assured you'll get friendly, family service when you
work with us.
Whilst you are on the web site, you may be wondering about
'how good' our business is and whether you should trust us
to build at your home.
Well, we believe you'll find a lot of 'thank you' notes from
past customers like this one...
"I wouldn't hesitate to recommend you to others.
I always feel confident in what was being done. You
are very professional."
Keith Claughton
Here's a link to our past customer pages - you can have a
read about what people have to say about us...
http://pergolasmelbournevic.com.au/testimonials1.htm
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Do you leave a mess, and damage our garden?
Answer: No!
In fact, in our "9 Point Guarantee" you'll find that
point #7 states...
"Your garden will be protected and left clean on
completion. However, in the unlikely occurrence that
something is damaged, we will replace it free of charge."
See point 7 here on our "9 Point Guarantee" for
yourself by clicking on this link...
http://pergolasmelbournevic.com.au/9-point-guarantee/
Pergolas R Us know that we will be working on your 'home'.
So we take care with not only our work, but with the way
that we work in and around your home and garden.
Often, other builders will 'kill' your garden, leave
messy marks and fingerprints.
Here at Pergolas R Us - we take the extra steps to make
sure your home is left 'the way we found it' - albeit
with a superb new entertainment area!
It's all part of the care and attention to detail we have
with our business.
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Do you have a list of past customers that can prove
you're a business worth buying from?
Answer: Yes!
Since 1993 we have successfully completed 3200+ projects.
Some of our clients and their 'handwritten' thank you
notes can be found on these pages.
Testimonials Page 1
Testimonials Page 2
Testimonials Page 3
Testimonials Page 4
Feel free to click on the links and have a read of them.
Be assured that you'll be safe when you buy from us. We
are fully licensed, insured and registered with all the
relevant building authorities.
If you're dealing with us, you'll get a business that
'knows what we are doing'. And that we also are 'the
best at what we do'.
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Do you guarantee your work?
Answer: Yes!
We have 2 different guarantees, you can see each of them
on these two separate links...
9 Point Guarantee
Labour Guarantee
Now our pricing can tend to be on the 'higher' side of
the market.
Why?
Because we do everything legally, so that we build at your
home knowing your safety is assured during the building,
and for years afterwards.
We have the best trades people, the best products and
the best reputation for excellence throughout our 13
years of business.
We are in business - for the long term.
And to be around since 1993 we must have done some things
right to have in excess of 3300 projects successfully
completed.
So with experience and professionalism we can guarantee
our work.
Be assured you may, or may not, pay a little more for
working with us, but your money and your home will be safe
when we build your project.
And, most importantly, in the years to follow - you, your
family, (your beloved children) and your friends will be
safe playing on or under the projects we build for you.
A superb looking outdoor entertainment area - that complies with all the laws and is built to last - we guarantee it.
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Do you guarantee your construction time?
Answer: Yes!
By now you're beginning to understand how professionally
we like to run our business. From our web site to our
tradesmen to our cleaners - we pride ourselves on being
friendly, courteous and professional.
And part of our service is guaranteeing our construction
time.
When you buy from us we give you an "On Time Guarantee
- or your labour is free".
For full details click on this link...
http://pergolasmelbournevic.com.au/labour-guarantee/
Please go to the link above and read the full details, so
that you know exactly what we're offering.
Once again, you can be assured that we will build you a
superb project, and it'll be finished on time.
It's just another reason why you should choose to buy from
Pergolas R Us.
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For all those people that get 3 quotes
A common thing that a lot of customers when thinking of
buying from trades people is to get '3 quotes' from
'3 different businesses'.
Typically if a 'couple' is buying something for their home,
they'll agree that one of them will get the 'salespeople'
in to give them a quote.
Then when they have 3 quotes the other partner will
typically come home and the first question they ask is:
'How much are they?'.
This may be 'common' yet it may not be ideal.
Judging a product on 'price' may not lead you to the best
business to deal with.
Often, like any area of life - people will do things
differently.
And building pergolas, verandahs, carports, sunrooms and
timber decks - the trades people can build them VASTLY
differently.
Thus the look and the safety of the project can also
differ GREATLY!
And you may not know this!
So we'd like to let you know about it, and help explain it
to you so you know what you're dealing with when you get
your '3 quotes'.
Many customers tend to 'judge' a project by what it 'looks'
like. Yet they may not understand, nor consider that the
most important part of a building is what it looks like
from 'underneath'. That's where the 'detail' is - and for
any safe and secure building - the devil is in the detail!
Also, consider this: If you're buying a pergola, verandah,
carport or sunroom - think about where you and your friends
will spend most of your time?
Underneath it!
So you don't want your family or friends having a got at
you because the 'pergola' looks 'shoddy' underneath!
Now, a builder may make a project 'look' good, but sitting
underneath it, you'll notice all sorts of 'errors' and
bad workmanship.
At Pergolas R Us, our workmanship is top notch. You won't
find anyone finer. And we thrive on attention to detail
because that's what makes the projects we work on so good.
To see some of our work from 'underneath' click on this
link and see the details and the quality workmanship.
Quality Workmanship Link
We hope you enjoy them, and value the level of business
that we operate here.
"I thoroughly recommend 'Pergolas R Us' to anyone.
Attention to detail, courtesy and respect for our
property exemplifies the excellence of your
company."
Alan D. Collins.
Hopefully we can build one that your family and friends
rave about too.
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What to look for when you get your '3 quotes'
The most important part of getting a quote we feel as
builders, is that you go with the person that listens
to you and then comes up with the BEST design for your
project.
The builder that provides you with the best designs
for you - should be the one that you go with. Because
they won't just design well, they'll build well too.
The two things go hand in hand.
Often customers like a design from one builder, yet
want to keep the design and give it to another builder
(who is usually cheaper) to build it.
That's fair enough because they want to 'save money'.
This may sound normal, yet please consider that not all
builders are created equal!
So please consider what it may 'cost' you long term.
If someone can't come up with a design, how could they
know what goes into building one?
They may 'say' they may be able to build something that
'looks' like the design, yet they may not be able to
build the project adequately to support the design.
And that could be dangerous, and perhaps illegal.
To illustrate this point, please consider an ice-berg
for a moment.
Now only 10% of the ice-berg is visible from the top of
the water, what sailors can't see is the remaining 90%
of the ice-berg that lays underneath the surface.
And to the sailors the 90% underwater is the most
dangerous part!
So now consider the project design you may be thinking
of getting another builder to build.
That builder may make it 'look' like the design - but
that's only the 10%. The remaining 90% is the detail that
makes the design safe and legal.
So just like a sailor that can't see the 'hidden' 90% of
the ice-berg, if you want a 'cheaper' builder to build
the 10% of the project that you can see (the design), you
may be sailing into dangerous water.
All builders are not the same!
When getting your '3 quotes' assess the builders based on
their design and knowledge.
The builders that listen to you, and ask you the better
questions - will not only design you a better project -
they'll also be able to build it. Safely and legally.
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